Shipping policy

Shipping Policy

Shipping Rates

Petal & Pine Co. charges a flat standard shipping rate of $7.95 per order for orders under $75. Orders with a qualifying subtotal of $75 or more receive free standard shipping.

The applicable shipping charge will be displayed at checkout before payment is submitted. Customers will not be charged additional shipping fees after checkout solely because an order is shipped in multiple packages.

Partner-Fulfilled and Dropshipped Products

Petal & Pine Co. offers products that may be shipped directly to customers by our trusted fulfillment partners. Processing times, shipping methods, warehouse locations, and estimated delivery times may vary by product.

Customers purchase all products directly from Petal & Pine Co. Petal & Pine Co. remains the customer’s point of contact for order questions, tracking assistance, returns, refunds, damaged items, and missing packages.

Processing and Delivery Estimates

Processing and delivery estimates may be provided on product pages, during checkout, or in order communications. These timeframes are estimates and are not guaranteed.

Delivery may be affected by inventory availability, fulfillment-partner processing, carrier delays, weather, holidays, incorrect delivery information, or other circumstances outside our reasonable control.

Business days do not include weekends or recognized holidays.

Multiple Packages

Products in the same order may be fulfilled from different warehouse locations. As a result, an order may arrive in more than one package and on different dates.

Separate tracking numbers may be provided for individual packages. Customers will not be charged an additional shipping fee merely because their order is divided into multiple shipments.

Tracking Information

Tracking information will be provided by email when it becomes available. Tracking activity may take additional time to appear after a shipping label is created.

If an order contains multiple packages, tracking information may be issued separately for each shipment.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout. Please review the address carefully before submitting an order.

Address changes cannot be guaranteed after an order has been submitted because fulfillment may begin quickly. Petal & Pine Co. is not responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer.

If an address error is discovered, contact Petal & Pine Co. immediately through our Contact Us page.

Delayed, Missing, or Damaged Shipments

If tracking has not updated for an extended period, a package appears to be missing, or an item arrives damaged, please contact Petal & Pine Co. through our Contact Us page. Include the order number and a description of the issue. Photographs may be requested for damaged products or packaging.

Petal & Pine Co. will work with the fulfillment partner and shipping carrier to investigate eligible claims and determine an appropriate resolution.

Order Changes and Cancellations

Order changes and cancellations are not guaranteed after an order has been submitted. Once processing or fulfillment has begun, we may be unable to change or cancel the order.

Approved returns and refunds are governed by the Petal & Pine Co. Refund Policy. 

If you have any questions or concerns feel free to email us at hello@shoppetalandpineco.com