Refund policy

RETURN POLICY

Petal & Pine Co. accepts eligible returns requested within 14 days after an order is delivered.

To qualify for a return, an item must be unworn, unused, unwashed, and in its original condition with all tags and packaging. A receipt or other proof of purchase is required.

To request a return, email hello@shoppetalandpineco.com with your order number and the item you would like to return. Please do not mail a return until you receive return instructions from us.

Customers are responsible for return-shipping costs unless an item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable. Petal & Pine Co. is not responsible for returned packages that are lost in transit, so we recommend using a trackable shipping method.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at hello@shoppetalandpineco.com and include your order number and photographs of the item so we can make it right.

Nonreturnable Items

Gift cards, clearance or final-sale items, personalized items, and items that have been worn, washed, used, altered, or damaged after delivery cannot be returned.

Refunds

We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to the original payment method. Banks and credit-card companies may require additional time to post the refund.

Exchanges

Because product quantities and sizes may be limited, we cannot guarantee direct exchanges. The simplest option is to return the eligible item and place a new order for the desired item.

Questions about returns may be sent to hello@shoppetalandpineco.com.